F.A.Q.

DELIVERY

When will my order be sent?

Your order will be taken to the post office within 24 hours after the payment has been received.
If you choose 24-hour delivery, don't forget to add on the 24 hours it takes us to prepare the order, that is, 1 day to prepare the order + 1 day for the delivery. The cut off time for next day delivery to be shipped same day is 9.00am California time.

On which days are orders dispatched?

Orders are despatched from Monday to Friday excluding U.S. Federal public holidays.
If you order on Tuesday, your order will be dispatched on Wednesday.
If you order on Friday, your order will be dispatched on Monday.

How long does delivery take?

  • For standard delivery in the U.S., it is usually 2 to 5 days depending on which coast you are. We are shipping from San Francisco.
  • For 2nd Day delivery your order will be delivered in 48 hours (2 days) but don't forget to add the order preparation time of 24 hours.
  • Overnight 24-hour Delivery means delivery will be made in 24 hours, but don't forget to add the order preparation time of 24 hours.

If you order

  • Wednesday by Overnight, you will receive delivery on Friday and not on Thursday
  • Thursday by Overnight, you will receive delivery on Monday
  • Friday by Overnight, you will receive delivery on Tuesday

During the Christmas and Valentine's Day periods, we advise you to add 2 additional days to the delivery time due to work overload in postal sorting centres.

How do I track my order?

Once your order has been shipped you will receive an email from our logistics provider (STEME) with the tracking number. Simply go to the website of the carrier (USPS, UPS or FedEx) and enter your tracking number. You will be able to track your delivery in real time.

Can I add special instructions for the postman/deliveryman?

Only the name, address and intercom-number will appear on the transport label. We can not ask the postman to put the package behind the flowerpot in the entrance hall, or below the letter boxes.

What happens if I'm not at home for the delivery?

The postman will leave a note and your parcel it will be left at your nearest post office. You will have 1 week to pick it up. After 1 week the package will be returned to us.

My intercom isn't working. Will the postman call me?

No, the postman does not call if he can't deliver. See paragraph above.
I haven't received an email with my tracking number. Where can I find it? As Wet For Her is an 'adult' site, our emails are sometimes redirected to your SPAM. Check your SPAM folders.
If you can't find it, log in to your client area and in 'Order history and details' you will find the tracking number. If the name of the carrier is not indicated, send us an email and we will send you all the details by return.

It's been 4 days since my parcel was dispatched and it still hasn't been delivered. What should I do?

The postman may have tried to deliver it but you weren't at home. Have you checked your letter box? The Postman leaves a non-delivery notification so you can pick up your package at your post office.
If you have not received a notice and your package has still not been delivered: contact us at service(at)wetforher.com

DISCREET SHIPPING

Do you send your parcels discreetly?

In the U.S. all our packages are sent discreetly. There is no mention of the products or the name Wet For Her on the box.
For outside the US countries such as Canada, customs obliges us to attach your invoice, which shows the name of the products (sex toy, dildo etc...), to your package.

Is there Custom taxes to pay?

For the U.S. no taxes are to be paid as we ship from the US to the US. For countries non US such as Canada you will have to pay customs and duties taxes.

PAYMENT

I have tried to pay but it isn't working and I have money in my account. What should I do?

Wet For Her is an 'adult' site and occasionally some banks can be difficult. We advise you to try 2 or 3 times. If payment is still refused send us an email to service(at)wetforher.com and we will send you a link you can use to pay.

What methods of payment do you accept?

We accept Visa and Mastercard. You can also pay using Paypal if you have an account.

What will appear on my bank statement?

If you pay by PayPal or using your credit card the name Wet For Her will appear on your bank statement.

CONTACT

Do you have a phone number where I can contact you?

We do not have a public phone number because we have had calls for other services that we do not offer. Send us an email with your phone number to service(at)wetforher.com and we will get back to you within 24 hours.

I made a mistake on the delivery address. How can I change it?

You must contact us as soon as possible at service(at)wetforher.com so that our logistician can make the change. Unfortunately, if your order has already been taken by the shipper and you have received the tracking number we can no longer make changes.

PRODUCTS AND USES

Do your products include batteries?

Yes, all our vibrating products contain batteries, power packs and/or cables.

How do I choose the right size for my harness?

We supply two harness brands made by lesbians:

Each has its own size guide. Therefore, you should refer to the Spareparts Hardwear size chart for Tomboi, Sasha, Joque and Theo products and the RodeoH size guide for other harnesses.
You can find the size guide for each harness in the product sheet or in the size guide

When should I buy a stabilizer for the harness?

If you use one of our harnesses with a sex toy (not bought on our site) that doesn't have a wide base, it is advisable to buy the stabilizer so that it stays in the pants.
Equally, if you use a small diameter sex toy (less than 2.5 cm) it is also advisable to buy the stabilizer to offer more support. Each harness brand has its own stabilizer:

Are all sex toys compatible with all harnesses sold on your site?

All sex toys sold on the Wet For Her site are compatible with our harnesses, apart from the Fusion sex toy, see below.

Can I use the Fusion sex toy with all the harnesses sold on your site?

We recommend using the Fusion sex toy with SpareParts Hardwear brand harnesses. The SpareParts harness' O'ring places the base of the sex toy on the clitoris.
The RodeoH harness places the sextoy on the Mount Venus or higher.

Can I use a harness with a double sex toy?

Yes, all our harnesses can accommodate a double Wet For Her sex toy, or other brands. Inside the harnesses there is a fabric flap that can be lowered (RodeoH harness) or be moved aside (SpareParts Hardwear harness) to accommodate the double sextoy.

My product is defective. What should I do?

A lot of care is taken in the manufacture of our products, nevertheless, if one of our products is defective, please write to our Customer Service so that we can send you a return label that will allow you to return the product via the mail at no cost. Please return the complete product accompanied, if necessary, by its charger (batteries included), certificate or authenticity card, its storage pocket, and, of course, a proof of purchase (invoice).

I feel pain in the pubic area after using a strap-on dildo. Is this normal?

This is quite normal. Unlike in a heterosexual couple, the pubic areas of lesbian couples are not accustomed to receiving small impacts. So the nerve endings are very sensitive. A woman wearing a harness must start slowly and once the pubic area has become accustomed, you can increase the intensity. After you have used it two or three times, your public area will be used to it and you won't experience any more pain. When you start, you can slip a sock between the sex toy and your pubis to cushion it against the impacts.

EXCHANGES AND RETURNS

I chose the wrong size, can I exchange my product?

We only exchange harnesses if they are new, unworn and in their original packaging (not torn). To carry out an exchange contact our customer service department at service(at)wetforher.com

  • Sex toys and dildos : the nature of the product means we cannot exchange sex toys but we do offer a 50% discount on the same product in a different size.
  • We cannot exchange vibrators and cosmetics.